Common purchase queries answered
Orders and Shipping
Different countries have different shipping time, usually 15-35 days, Fast Shipping is 3-15 days.
If the item is shipped without shipping, the shipping address can be modified within 12 hours after placing the order. Send your order number and shipping address to be modified to our email: [email protected].
If the item is shipped, you need to pay $10 to change the shipping address, return your item to the fulfillment center, and re-ship it
Click the link below to inquire
https://hentaimousepad.com/order-tracking/
We do not keep your credit card information.
We do not charge charge sales tax.
Ships to Worldwide.
If you buy multiple products in one order, your items will be placed in one package.
If you place multiple orders separately with different shipping addresses, we will ship them separately.
If you need to swap an item
Returns and Exchanges
We do not accept returns for dislike and other reasons if the item you received is not damaged.
You can contact us by mail ([email protected]) and we will re-ship a new item to you.
You can contact us by mail ([email protected]), you can choose partial compensation or we will re-ship you a new item to you.
You can contact us by email ([email protected]), if your shipping address is correct, we will re-ship a new item to you. If your shipping address is incorrect and you need to pay $10 for shipping, we will ship a new item to you.
If the item is shipped without shipping, the shipping address can be modified within 12 hours after placing the order. Send your order number and shipping address to be modified to our email: [email protected].
If the item is shipped, you need to pay $10 to change the shipping address, return your item to the fulfillment center, and re-ship it
Within 12 hours of your order, you can change or cancel your order by contacting us via email ([email protected]).